Customer privacy

Who processes your data

When you purchase a digital product through a storefront that uses Digilaine, we process certain information as a service provider to the creator and as an independent controller for limited platform operations (for example fraud prevention, security logging, and compliance). The creator remains responsible for what they promise on the product page and for any marketing or community emails they send outside our standard receipt and delivery flows.

Information we collect for your purchase

• Checkout and delivery. Email address, order reference, product identifiers, payment status, access or download events, and similar metadata needed to complete the transaction and prove delivery.
• Support. Messages you send us about an order, including attachments you choose to provide.
• Technical data. IP address, device and browser type, and cookies or tokens needed for security and session continuity, as described in our Cookie policy.

Payment details

Card and bank payment details are collected and stored by our payment processor (for example Stripe), not byDigilaine. We may receive limited payment metadata (such as brand, last four digits, expiration month, and charge status) to display receipts and fight fraud.

How we use your information

We use buyer information to process payments, deliver digital goods, send transactional emails (receipts, access links, security notices), provide customer support, meet legal and accounting obligations, and protect the security and integrity of the Services. We do not sell your personal information as that term is commonly understood in U.S. state privacy laws.

Sharing

We share information with the creator whose product you purchased (for example to fulfill support or refunds they handle), with payment processors, with cloud and email vendors that host our infrastructure, and when required by law or to protect rights and safety. Those recipients are contractually or legally obligated to use data only for appropriate purposes.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export personal information, to object to certain processing, or to lodge a complaint with a supervisory authority. To submit a request, email support@us.digilaine.com with "Privacy request" in the subject line and your order reference and purchase email so we can verify you. You can also use our contact form.

Retention

We retain order and delivery records for as long as needed to provide the Services, resolve disputes, and meet tax, regulatory, and card-network requirements. When retention periods end, we delete or de-identify information where feasible.

More detail

Creators who maintain accounts with us should also read our general Privacy policy.