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Quick answers for creators launching, selling, and delivering digital products with Digilaine.
Read the documents that govern your account and your customers' purchases. Keep your own product pages aligned with what you promise—ambiguous refund or delivery language is a common source of disputes.
Most creators can generate, edit, and publish a first product workflow in one session, then refine from real customer feedback. Allow extra time for legal review of your sales copy if you operate in regulated industries.
No. Free-only products ($0, email claim) can be published and shared without Stripe Connect or PayPal. Connect a payout rail when you sell paid products.
Free includes one live paid offer so you can validate pricing. You can publish unlimited free ($0) products. Start a 7-day Starter trial (card required) for unlimited paid listings, lower platform fees, and no Digilaine commerce branding—or subscribe anytime in Billing.
Yes. New subscribers can start a 7-day free trial of Starter or Pro (full plan features). A card is required; cancel in Billing before the trial ends to stay on Free with no charge. Resubscribing after a prior plan or trial does not include another free trial.
Most PDF formats (guides, ebooks, checklists, planners, and similar) are available on Free. Coloring books need Starter or Pro. Spreadsheet products—downloadable Excel workbooks—are Pro only.
For paid sales, payouts route to your connected Stripe account. Review your plan fee in Billing settings and card-network fees in your Stripe dashboard. You are responsible for taxes and reporting on your income where applicable.
Customers receive access after successful checkout (or your free-claim flow) and can re-download from secure access links. Keep delivery emails out of spam folders by using a recognizable sender and honest subject lines.
Yes. Save updates to your draft and publish when ready. Published content updates can go live immediately—double-check pricing and refund language before you promote widely.
Creator-facing policies (Terms, Privacy, Refunds, Cookies) live on our marketing site. Buyer-facing storefront policies are linked separately so customers know how purchases are handled.
We aim to reply to most requests within a few business days. Complex billing, fraud, or delivery investigations can take longer. For urgent payment disputes, also contact your bank or card issuer as appropriate.
If you see infringing, fraudulent, or harmful content on the platform, email support@us.digilaine.com with URLs, screenshots, and a short factual summary. We may remove content or suspend accounts where policies or law require.
Need account-specific support? Contact us and include your project or product ID so we can help faster.
Contact support